Organizational culture
Culture is shaped by everyday choices
Values on a wall matter less than the behaviours an organization rewards, ignores, and tolerates.
Every organization has a culture, whether it was designed or not. It is formed by countless small decisions about what is acceptable and what is celebrated.
Look at behaviour
To understand culture, look at how decisions are made, how mistakes are handled, and how people treat one another under pressure.
Leaders set the tone
People take their cues from what leaders do, not only from what they say. Consistency builds credibility.
Change gradually
Culture shifts through steady, visible changes in everyday practice, reinforced over time.